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Delivery

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Contents
  1. When your order is dispatched
  2. Delivery to Great Britain
  3. Delivery to Northern Ireland
  4. Tracking your order
  5. Damaged or missing parcels
  6. Returns

Every order is packed at our warehouse in Northern Ireland and sent tracked. This page sets out when orders go out, what delivery costs in the UK, and what to do if a parcel arrives damaged. The figures here match the shipping rates you'll see at checkout; if they ever differ, checkout is correct and we'll fix this page.

When your order is dispatched

Orders are usually dispatched within 1 to 2 working days. Orders placed at weekends or on bank holidays are counted from the next working day. You'll get an email when the order is placed and another with the tracking link when it's dispatched.

Delivery to Great Britain

England, Scotland and Wales, including the Highlands and Islands. Delivery is free on orders over £100; below that, the delivery charge is shown at checkout before you pay. Prices include UK VAT and there are no import charges to pay on delivery.

Delivery to Northern Ireland

Delivery is free on orders over £100; below that, the delivery charge is shown at checkout before you pay.

Tracking your order

The dispatch email contains a tracking link. Tracking usually updates within a few hours of collection, and the carrier will email or text you on the day of delivery where you've given a mobile number at checkout. If the tracking hasn't moved for three working days, email us and we'll chase it.

Damaged or missing parcels

Microscopes are packed in their manufacturer's box inside an outer carton with padding, and damage in transit is rare. If a parcel arrives damaged, photograph the outer box and the contents before you take anything else out, and email the photos to us within 48 hours of delivery. We'll send a replacement or arrange a refund and deal with the carrier ourselves; you won't need to. If tracking shows delivered and you don't have the parcel, check with neighbours and any safe place first, then email us and we'll open a trace with the carrier.

Returns

If you change your mind, you have 14 days from delivery to tell us and a further 14 days to send the item back. Full details are on the returns page.